Terms and Conditions

Baseres Travel (incorporating www.Fijifocus.com.au, www.Vietnamfocus.com.au) outline the following terms and conditions for all bookings transacted. 


Baseres travel is a Registered Australian Travel Agent Lic. No. 32822 and is a member of the Travel Compensation Fund Member License 9581.


It is important that you and all members of the travelling party are aware of the following important terms and conditions as they may relate all or in part to the bookings held by Baseres Travel on your behalf. If you are making bookings on behalf of more than one traveler, by accepting this booking you confirm that all travelers in your party have received and agree with the terms and conditions set out in this document. All reservations and bookings are subject to the terms and conditions as follows in addition to individual Terms and conditions imposed by the Airlines and the tour wholesalers (where applicable). All amendments and cancellation conditions will be outlined at the time of booking and must be adhered to. Cancellation charges can be up to 100% of the total booking, regardless of whether or not travel has commenced.  Fees also apply when a booking is changed or Air tickets are reissued and are outside of control of Baseres Travel. Refunds: We are unable to provide a refund to you until we receive the funds from the relevant supplier. Where we incur any liability for a cancellation fee or charge for any booking which you cancel you agree to indemnify us for the amount of that fee or charge.


Packages are quoted in Australian Dollars and include GST where applicable. Where it is deemed GST is not applicable (international travel) GST will not be applied and you will not be required to pay GST.

All prices are per person, on a  twin share basis, subject to availability and can be withdrawn or varied without notice. Prices are not guaranteed until final payment is received. Any booking through our website requires payment in full for that booking to be guaranteed. This payment is subject to cancellation charges outlined at the time of booking. In some instances a booking may be rejected after it has been paid for due to simultaneous bookings made via our website. If this happens we will replace with equal or better accommodation suitable to you or offer you a full refund without charges. If you have pre booked flights, Baseres Travel will not be held responsible for any financial loss incurred by you for the non use of flights.

All prices quoted on the website are subject to change due to fluctuations in the exchange rates.


All Air Travel booked through Baseres Travel will be subject to the terms and conditions set by the Airline. Any changes to airfares and reissues of tickets that are instigated by you, or are due to wrong information supplied by you at the time of booking, can be subject to fees by the airline and Baseres Travel. Once Airfares are booked either by Baseres Travel on your behalf, or if they are booked by you on our booking engine or independently by you, are totally outside the control of Baseres Travel. Baseres travel cannot be held responsible in any way to changes, cancellations or insolvency of any airline or airline schedule that may financially impact you in anyway. You are subject totally to the Terms and Conditions of any Air Carrier that you have contracted with for flights to and from your destinations.

Any Airline who endorses advertising or promotional material associated with Baseres Travel on our websites or otherwise does not by virtue of the said material, represent themselves as either contracting with any person booking a holiday from Baseres Travel or as having any other legal relationship with such a purchase. No airline will incur any responsibility or liability to any person booking except for that liability that may be incurred as the carrier according to the terms and conditions of that carrier.


Certain taxes are mandatory in certain countries. There may also be additional local tax charged at some airports. All taxes and fuel surcharges are subject to change without notice. Baseres Travel will include all local taxes in your booking price. We will not be held responsible or include Airport departure taxes (or any airport tax, new or otherwise) and resort tax fees where it is not specified. At times there may be additional taxes introduced by governments between the date of booking and the date of travel. In cases that Baseres Travel is aware of these we will advise you, the client, however we will not be responsible for the payment of these new taxes.


Credit card surcharge of 1.6% for Visa and MasterCard and 2.8% for American Express will apply when paying by credit card or as indicated on the website prior to paying. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Baseres Travel. In the event that payment has been made to Baseres Travel via credit card you agree that you will not seek to charge back your payment to us.

Baseres Travel will at all times protect your credit card information and will not pass any credit card information onto any other supplier or third party. All Credit Card Transactions will be completed through the BENDIGO BANK secure electronic payment gateway. Baseres Travel will not have access to this information. In cases of American Express Membership rewards payment for any travel your details will be collected by Baseres Travel or their employees for the sole purpose of transacting your points for dollars through the American Express Membership rewards program through our membership with Travelscene American Express. Baseres Travel will be bound by the terms and conditions of American Express and for the sole purpose of the Membership Rewards Program.


Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade. Baseres Travel recommends Covermore Insurance.  This is available on our website and all conditions must be adhered to.  Please refer to the Product Disclosure Statement prior to purchasing travel insurance. Pre-existing medical conditions and cover for this must be approved by the insurer. If you have taken out another travel insurance policy or believe you have adequate cover from a credit card policy Baseres Travel will not be responsible for any travel issue that arises out of inadequate cover. Baseres Travel does not indemnify you against any cover that is available to you through Covermore Insurance Options Policy.


Baseres Travel acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and relevant service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. Your legal recourse is between you and the service providers, and not Baseres Travel. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Baseres Travel.


We do not accept any liability of whatever nature, whether in contract, tort, or otherwise, for the acts, omissions or default, whether negligent or otherwise, of 3rd party providers over whom we have no direct control. Under no circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.


It is the responsibility of the traveler to ensure all special meal requests are submitted to the airline on booking flights or hotels. You may submit these by web form from our website but are considered not confirmed until you receive confirmation back from us via our web form. We handle only requests for the parts of the trip booked through our office or websites.


Passports are required for all international travel. Passports must have a minimum of six months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear prior to ticketing. Please ensure that you complete the required information exactly as per your passport details. There are charges applied by all airlines to alter name changes after the ticket has been issued. We will not be liable for any incorrect information given to us or entered into our website/s that result in any reissue fees imposed by the airline or tour wholesaler should a reissue of documentation be required. Baseres Travel will charge a fee for reissuing documents where the wrong information has been supplied. If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visas for other countries. It is the responsibility of each traveler to ensure that they have full and correct documentation to undertake their journey.


Australian passport holders require visas to enter some countries. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or a member of your travelling party has a criminal offence entry may be denied. Please ensure you obtain the correct information. Should we obtain this documentation on your behalf, we will collect the applicable visa fee on behalf of the consulate and we reserve the right to charge a service fee to cover courier fees and the like. Issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey. If you plan to undertake independent travel whilst in Europe or elsewhere consultants are happy to advise what visas may be required.


For travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au


Travel documents include (without limitation) airline tickets, hotel and tour vouchers, or any other document (whether in electronic form or otherwise) used to confirm an arrangement with the service provider. Travel documents may be subject to certain conditions and or restrictions including (without limitation) being non-refundable, non-date changeable and subject to cancellation and or amendment fees. All travel documents are non-transferrable. All airline tickets must be issued in the name of the passport/ identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to ensure you have all documentation and travel documents required prior to departure. However this will depend on your individual arrangements. Please contact your consultant the day before collection to confirm they are ready for collection.


It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.


Any contracts and any legal action arising are governed in all respects by the law of the State of Victoria, Australia.


Baseres Travel is committed to protecting the privacy and confidentiality of personal information. Your personal information will not be passed onto to any third party except in cases required for your travel arrangements to be arranged as requested by you. These will include our booking agents, tour companies, airlines and other suppliers directly contracted by us or our representative for the sole purpose of your travel requests and the efficient operation of our business.

Baseres Travel will contact you before and after your holiday through either mail or email in reference to your travel plans booked with us. You will be given the choice of receiving promotional material from Baseres Travel concerning specific travel information only, specific to our company and offered by our company. At any time you are completely free to unsubscribe from this subscription by contacting us or selecting the unsubscribe option in the email. Please allow 14 days for this to take effect.

For further information about your privacy please read our Privacy Policy below.


Baseres Travel, its directors and employees will act in a professional and courteous manner at all times. In cases where we have been negligent and negligence can be proven and is outside the above terms and conditions we will make good any travel claim for loss or damage caused by the direct negligence of our company and that of our employees. Baseres Travel will not be responsible for any loss or claim where the client has chosen not to undertake any part of the itinerary set by us, or has changed the itinerary, from what we have booked. It is the responsibility of the client to ensure all required visas and documents are carried and presented when requested by the governing authorities in the countries in which they visit. These documents must be kept safely in your person and Baseres Travel its directors and employees are not responsible for the loss or non disclosure of these documents at anytime. 

A very high level of care is taken to ensure suppliers maintain high standards. However, as we do not control the airlines, bus operators, or hotels we cannot be responsible in any way for problems resulting from the booking, unless it is a direct result of negligence on our part or the part of our employees.


Baseres Travel act as agents only for the persons or companies providing or offering the means of travel, transport, accommodation or other services and all receipts,  tickets, and vouchers are issued subject to the terms and conditions under which transportation and services are offered.


We believe strongly in low impact or rather positive impact tourism. Broadly speaking this means that we try to minimise the negative aspects of tourism on the local cultures and environments that we visit and highlight the positive aspects.


Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Baseres Travel travellers. Baseres Travel philosophy of travel is one of respect towards everyone we encounter, and in particular the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. On Group Tours our leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.


Baseres Travel and it's representatives reserve the right to decline, accept, or retain any person as a member of any party at any time. Travellers agree to accept the authority of the group leader. Baseres Travel or it's representatives will not accept responsibility or liability for any traveller who contravenes any laws or regulations of Vietnam, Cambodia, or Lao. All employees  of Baseres Travel and it's representatives are bound by these conditions.


Up to 30 days prior to departure, three amendments per booking are permitted free of charge. For all subsequent changes there will be an amendment fee of AUD$50 per change.


Cancellation fees apply to all cancelled reservations. The fee is determined by the date written cancellation is received by Baseres Travel.


Days before departure: More than 45 days – Loss of $300.00 per person adminidtration costs. 45 or less days – 100% of total booking cost


Refunds are not made for any unused services. No refund will be made if you leave the trip early for any reason.


Baseres Travel, its directors and employees have prepared our websites with the latest information we had available at the time of loading. Although we endeavour to keep the website up to date we will not be held responsible for any information that is out of date or inaccurate for any reason. Pricing is true at the time of loading and due to the nature of overseas products and currency changes pricing can alter from time to time. All pricing is set at the start of each year and is valid for approximately one year or as indicated and is in accordance to block out dates and seasonal periods. We always aim at representing the true price and not lead in prices where they are simply not available. Prices and availability throughout the year does change quickly, especially airlines, so our quote service is there for an accurate representation of the true price of a package/reservation of any kind and this is the true source for our pricing model for travel products.

By purchasing the Travel package supplied by Baseres Travel either directly or through our websites, including but not limited to www.Vietnamfocus.com.au and www.Fijifocus.com.au you acknowledge that you are 18 years of age or older, that the travel details supplied are correct and that you understand and agree with the above terms and conditions.


Baseres Travel is committed to providing you with the best possible customer service experience. Baseres Travel is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of our websites that can be viewed without providing personal information, however, for access to package quotes and bookings in any of the Baseres Travel websites you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We will engage other companies to provide services that you have requested, including but not limited to Accommodation providers, transport and tour operators and ground personal.  Those companies will be permitted to obtain only the personal information they need to deliver the service. Baseres Travel takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Baseres Travel reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If at any time you would like to receive or delete any personal information held by Baseres Travel, please contact us. You will be required to provide proof of identity on request. This process will take between 7 and 14 days to be completed.

You will be required to put your request in writing for security reasons. Baseres Travel will not charge a fee for providing access to your information on a per request basis. Please allow 15 business days for the documentation to be provided. If you would like it mailed to you there will be a small fee to cover the administration.

Contacting Us

Baseres Travel welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.


+61 3 86 777 747


Attn: Privacy Policy,

Baseres Travel,
Suite1/1014 Doncaster Rd.
Doncaster East 3109